Privacy Policy
This Privacy Policy describes how Rainbet (“we”, “us”, “our”) collects, uses, discloses, and protects personal information when you use rainbet-official.net (the “Website”) and related online gambling services in Canada.
This policy is intended to be transparent and practical: it explains what we collect, why we collect it, how long we keep it, and how you can exercise privacy choices.
Who we are and how to reach us
If you have questions, requests, or concerns about privacy, contact:
Personal information we collect
The categories of data we collect depend on how you use the services. We may collect:
Identity and contact information
Such as name (or account display name), date of birth (to support age controls), email address, phone number, and location-related details at a general level (for example, country or province), where needed for service access and safety.
Account and verification information
Information you provide to create and manage an account, maintain security, and help prevent fraud. Depending on features available, this may include identity checks or confirmations you submit through the Website.
Usage and activity information
Details about how you interact with the Website and services, such as pages viewed, session duration, gameplay or wagering activity logs, feature usage, referral sources, and interactions with notices or settings.
Device and technical information
Such as IP address, device identifiers, browser type, operating system, language settings, and security signals used to detect suspicious activity and protect accounts.
Transaction and payment-related information
If you make deposits, withdrawals, or other payments (where applicable), we may collect transaction amounts, timestamps, payment method type, and payment status. We typically do not store full payment card details if a payment provider handles processing, but we may keep references needed to reconcile payments and prevent fraud.
Customer support communications
Content of messages you send to support, including emails, chat transcripts, and any attachments you choose to provide. We also may keep records of resolutions and account actions taken in response.
How we use personal information
We use personal information for purposes that are connected to operating a safe and functional online gambling platform, including:
- Providing the service and account functionality: To create accounts, authenticate logins, deliver requested features, manage gameplay and transactions, and provide customer support.
- Security, integrity, and fraud prevention: To protect users and the platform, detect unauthorized activity, mitigate abuse, verify account access, and maintain system integrity.
- Service improvement and analytics: To understand performance, troubleshoot issues, conduct internal reporting, and improve usability. Where consent is required (for example, for certain analytics cookies), we will ask for it.
- Communication and preference management: To send operational messages (such as confirmations, policy updates, or important account notices) and to respect marketing preferences where you choose to receive promotional communications.
- Legal and compliance-related purposes: To respond to lawful requests, enforce our Terms, address disputes, and meet obligations that may apply to online services in Canada.
Legal bases for processing (general)
Depending on circumstances, we may rely on one or more of the following grounds:
- Performance of a contract: to provide the services you request and manage your account
- Legitimate interests: to secure and improve services, prevent fraud, and operate efficiently (balanced against your rights)
- Consent: for optional features such as certain cookies or marketing preferences where consent is required
- Legal obligations: to comply with applicable laws, respond to valid legal processes, and maintain required records
How we share personal information
We may share personal information in limited situations and with appropriate safeguards:
Service providers and processors
We may use third-party providers to support hosting, analytics, customer support tools, security monitoring, payment processing (if applicable), and communications delivery. These providers are permitted to process data only to provide services to us and are expected to use appropriate protections.
Business transfers
If we are involved in a corporate transaction (such as a merger, acquisition, or asset sale), personal information may be transferred as part of that process, subject to reasonable confidentiality measures.
Legal requests and protection of rights
We may disclose information where required by law or where reasonably necessary to protect users, prevent harm, investigate suspected wrongdoing, or enforce agreements.
We do not sell personal information in the sense of providing it to third parties for their independent use in exchange for money. Where we use advertising-related technologies, they are generally used to support measurement and user preferences rather than unrestricted sharing.
International data transfers
Your personal information may be processed in locations outside your province or outside Canada, depending on where service providers operate. When transfers occur, we take steps intended to maintain protection, such as contractual obligations, access controls, and security requirements appropriate to the nature of the data.
Data retention
We retain personal information for as long as needed to provide services, maintain account records, resolve disputes, enforce agreements, and meet legal or operational requirements. Retention periods vary by data type:
- Account data is generally kept while your account is active and for a period afterward to support security, dispute handling, and recordkeeping
- Transaction records may be kept longer where needed for reconciliation, fraud prevention, and legal compliance
- Support communications are typically retained to improve service quality and document resolutions
When data is no longer needed, we take reasonable steps to delete it or de-identify it.
Security measures
We use administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, or alteration. Examples may include access controls, encryption in transit where supported, monitoring for suspicious activity, and secure development practices. However, no system is completely secure, and we cannot guarantee absolute security.
Your privacy rights and choices
Depending on your location and applicable rules, you may have rights to:
- Access: request a copy of personal information we hold about you
- Correction: ask us to correct inaccurate or incomplete information
- Deletion: request deletion of certain data (subject to legal and operational limits)
- Objection or restriction: ask us to limit certain processing in appropriate circumstances
- Portability: request transfer of certain information in a structured format where applicable
- Consent withdrawal: withdraw consent for processing based on consent (this does not affect prior processing)
To submit a request, email [email protected]. To protect your account, we may need to verify your identity before fulfilling requests.
Children and age limits
Our services are intended for adults only. Users must be 18+ to use the platform. We do not knowingly collect personal information from minors. If you believe a minor has provided personal information, contact us so we can take appropriate steps.
Updates to this Privacy Policy
We may revise this Privacy Policy as our services evolve. If changes are significant, we may provide additional notice through the Website or account communications. The current version applies once posted.
Contact for privacy matters
For privacy questions or requests, please use the details below.
Email: [email protected]
Phone: +1 (416) 555-0197
Address: 100 King Street West, Suite 5700, Toronto, Ontario, M5X 1C7, Canada